ISS plans to increase organic growth to 4-6% per annum by accelerating its transition towards Key Account customers- A two-year programme of expedited investment, encompassing services (e.g. workplace, technical, catering) and platform (e.g. technology, data and innovation), will materially enhance ISS’s delivery capabilities. Investment will include project-related operating expenditure, capital expenditure and selected M&A. It will strengthen ISS’s ability to protect and care for customers’ property, people and environment. Capital will be reallocated from areas that are not core to the Key Account strategy to help fund this transformation. As a consequence of this, operations in 13 countries will be divested – Thailand, Philippines, Malaysia, Brunei, Brazil, Chile, Israel, Estonia, Czech Republic, Hungary, Slovakia, Slovenia and Romania. The exit from non-core services will be concluded by divesting a number of business units across the group – entirely consistent with ISS’s strategy of recent years.